Taking ***** as a joke

On Monday 24/11/2021 at 06:46 ***** was committed on my RCS card, someone logged into the app and then made 2 purchases of R250. I reported the incident, I was asked to go make an affidavit, which I did, up to today, I received no feedback on this ********** purchases, all I'm being told is "We will get back to you shortly" and then no more feedback. Obviously RCS doesn't take ***** as seriously as it is, for me this is a big concern, the purchases were already added to my monthly installment, which is totally unacceptable, what's even more unacceptable is that this isn't dealt with as a matter of urgency and we as the customer have to suffer because RCS has no policy or urgency to protect their customers