Taking advantage of a desolate minority

I was retrenched end of June, and submitted my insurance claim in terms of lost of income. It has been 4 weeks now since my submission with no correspondence at all, only after a 30min wait on a telephone call, did the operator tell me that my email was received and opened but I was short my 3 month bank statements. I asked why this was not communicated to me as this could of been sorted out very quickly and why was it not listed in their required documents on the application form? all I got was a " SORRY we dont know who opened your email"

I feel im going to have a struggle to get my claimed paid out, as this is obviously their way of making money, get you to pay your insurance premium every month and hire *********** staff with non compliant systems to not pay you out.

I have submitted the so called outstanding documents 3 days ago still no response!!

I would reconsider taking credit from this institution, as in times of need they cannot assist with what is due to you.