RR
Rodney R

1 reviews | Active since Aug 2018

03 Mar 2025, 10:44

Systems not working

What difficult business to deal . Pnp online link don't work properly

0
Replies (12)
RCS
RCS's reply03 Mar 2025, 11:14
Official
Good day Rodney Rhode,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group
RR
Rodney R's update04 Mar 2025, 09:42
Reviewer Update
23 hours later . Keep sending emails asking to login to self service login for Pnp but same message saying exceeded number of entries also logo not for you .
RCS
RCS's reply04 Mar 2025, 15:01
Official
Good day Rodney Rhode,

We herewith acknowledge receipt of your complaint.

I have tried to make contact to no avail, so we can resolve your issue.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group
RR
Rodney R's update04 Mar 2025, 15:03
Reviewer Update
We received no phone call . Phone again
RR
Rodney R's update04 Mar 2025, 15:25
Reviewer Update
We still waiting on your phone call .
Bad service .
Taking more than a week to sort out issues .
Can't login
RCS
RCS's reply04 Mar 2025, 16:35
Official
Hi Rodney Rhode 

We have escalated your request to our verification team. 

Regards
RCS Cards

RR
Rodney R's update04 Mar 2025, 16:39
Reviewer Update
Let's see what happen tomorrow after 12pm
RR
Rodney R's update06 Mar 2025, 01:27
Reviewer Update
Verification team did not contact us yesterday .
How long must this issue go on .

RCS
RCS's reply06 Mar 2025, 15:04
Official
Hi Rodney Rhode 

Thank you for taking my call to assist and resolve your complaint.

Regards,
RCS cards
RR
Rodney R's update06 Mar 2025, 15:28
Reviewer Update
Thanks to Bronwyn from the Complaints dept that eventually sorted out the self service login issue .
Thanks once again for persisting to sort out the issue .
RCS
RCS's reply10 Apr 2025, 11:22
Official
Good day Rodney Rhode,

Thank you for your positive feedback. This is important to us.

Kind Regards,
RCS Group
RCS
RCS's reply10 Apr 2025, 11:23
Official
Good day Rodney

Thank you for the positive feedback.

Regards,
RCS cards