Suspected ***** on my credit profile

I am disappointed by your service, I sent an email to your complaints department because there was credit app**** for on my name of which I know nothing about through pick n pay store card and was referred to you since the 20th I have been patient, I unfortunately have not received any feedback, there might be a *****ulent activity done on my credit profile as I confirmed I am not responsible for the application. I think this matter is urgent I don't appreciate the way it has been handled so far.