Suspected *****

I have settled my account with Game and on 22/02/2020 requested telephonically for it to be closed. When I got home I received a message confirming that my account was re-activated again and that someone made a purchase for an amount of R1 471.99 When contacting RCS on the Monday they confirmed that it was a mistake and that they just wait for the manager to authorise that this can be rectified. I have made numerous calls to RCS and forwarded numerous emails and proof of messages received but nobody at RCS seems to be able to assist. Even though I told them that someone is buying on my account they did not bother to flag/block this account. No, they rather waste my time by phoning me monthly to ask me to pay my account, which I will not do as I have settled and closed the account. Once covid 19 lockdown has been lifted I will open a case of ***** against RCS at SAPS seeing that they are unable to investigate and correct mistakes made by their own staff.