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1 reviews | Active since Feb 2017

19 Apr 2019, 09:24

Supa Quick RCS card

I requested the account be closed many times over the phone. They even phoned me back to confirm the closure. Two years later and I am still getting invoices. What more do I need to do to get through to these people. Stay away from Supa Quick RCS.

0
Replies (11)
RCS
RCS's reply19 Apr 2019, 12:11
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

's update24 Apr 2019, 08:45
Reviewer Update
So everyone gets this generic reply. Nothing has been resolved. Still waiting for this to be sorted out.
RCS
RCS's reply24 Apr 2019, 16:26
Official
Good day Mr FRITZ BARNARD,

I am sorry that you never received any response,  a letter was forwarded to you on the 19/04/2019.

We currently experiencing system error, letter are not being delivered, we do apologise for any inconvinience this may have caused you.

Your account had a R0.01 credit balance which caused the account not  be closed and remained active.

A request has been sent to our closures department to close the account. Will only close the account on the 12/05/2019.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Regards, 

RCS GROUP

Best regards,

's update24 Apr 2019, 16:34
Reviewer Update
To what email address did you email the response to ? The 1 cent credit balance was also the excuse last time. This has been going on for years now. Why only close the account on 12/05,2019?
RCS
RCS's reply25 Apr 2019, 08:57
Official
Hi Mr Barnard,

Thank you for your communication.

Email address used was ***. 

I just resent the email today please confirm the receipt of the email once you receive it. 

Our system doesnt allow us to close account if there is a pending transaction, it has to go through billing run which is 12/05/2019 in order to close it. 

Regards, 
RCS GROUP

Best regards,

's update25 Apr 2019, 09:07
Reviewer Update
There can be no pending transactions as the card has been destroyed two years ago. waiting one more month to close it only aggravates me further.
RCS
RCS's reply25 Apr 2019, 11:03
Official

Good morning Mr Barnard, 

The reversal we just did from your account is now pending, i am sorry but we have to wait for the Statement month end to close your account. 

We sincerely apologise that your account was not closed upon your request an any inconvenience this may have caused you.

Regards, 
RCS GROUP

Best regards,

's update25 Apr 2019, 11:05
Reviewer Update
Thanks for replying.
RCS
RCS's reply30 Apr 2019, 12:50
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,

's update30 Apr 2019, 12:56
Reviewer Update
I will except it as "resolved" when I have the closure letter in hand. According to you that will be on 12/05/2019 only.
RCS
RCS's reply01 May 2019, 14:20
Official
Yes, i will send you the confirmation letter on the 13/05/2019, billing run is on the 12/05/2019.

Best regards,