AS
Amith S
1 reviews | Active since Dec 2010
27 Jan 2021, 06:48
Sufferable new RCS website
The new RCS site is literally quite useless. How do you guys not test before putting an updated site into production. I am attempting to make use of the self service portal which I have been using for a long time, to make my monthly payment but I am unable to do so on the new site as when I select the payment option, I get back values of 0 being displayed for what I owe and I am also seeing NaN errors being reported on the page which is a no no for a production site.
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Replies (2)
RCS's replyOfficial
27 Jan 2021, 08:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply27 Jan 2021, 08:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
AS
Amith S's updateReviewer Update
27 Feb 2021, 07:23Tried once more to use the self service portal on the website and also the app and was unable to pay my accounts as both channels are plagued with horrible bugs. The app doesn't allow for full payment of the account and the website is just as bad as it was a month ago. What's happening RCS?
AS
Amith S's update27 Feb 2021, 07:23
Reviewer Update
Tried once more to use the self service portal on the website and also the app and was unable to pay my accounts as both channels are plagued with horrible bugs. The app doesn't allow for full payment of the account and the website is just as bad as it was a month ago. What's happening RCS?