Sucks service and unprofessional

I received an email from RCS group telling to go nearest game as my problem will be solved but when I went game at mall of Africa I found the same service as I received before from their customer service and I feel like they hired people who doesn't know their job and now I am so fed with the service I've received, just wish to pay the outstanding balance and find companies who knows their job and how to take of their customers.