Suck service

I lost my game RCS card last December and came to game to block it after that I came to make a replacement card at game festival mall but I can't get the replacement card as now I came at game for the 4th time but still I can't get my card now I feel like taking a RCS card at was a mistake or maybe RCS employed uns****ed person to do the job cos everytime they tell me that the system is down should I come another day. I don't think I would recommend anyone to take RCS card their system sucks and they employed uns****ed person.