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KH
Karina H

1 reviews | Active since Nov 2016

16 Nov 2016, 20:50

Stupid account

<p>Hello. I've been struggling to close my account for over a year now. They don't want to close it as I have a credit. Started with R200 and with the statements every month it went down. It's on R35 now. The more I tell them close it I don't want the money the more they ignore me. I won't pay this account for not being used and not being closed. Please resolve this matter. As I had it with this game account. Most pathetic service ever</p> <p> </p>

0
Replies (4)
RCS
RCS's reply17 Nov 2016, 08:20
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply20 Nov 2016, 11:53
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

KH
Karina H's update19 Dec 2016, 06:47
Reviewer Update

This account is still not closed.

I'm very annoyed with this now. Got another statement

RCS
RCS's reply19 Dec 2016, 09:16
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,