Item: RCS
Rating: 1
Author: Rosaline K

RK

Rosaline K's updateReviewer Update

20 Nov 2018, 14:58

Finally after holding on for over an hour I got through to a consultant. This is what they don't tell customers and which I was told by the consultant. When making the final payment of each purchase you make on the card you must phone them and ask for a settlement figure and to close the purchase otherwise they will charge you an administration fee and then interest on the administration fee! To close your account is another hassle. First you have to email your proof of payment (even if its on debit order) to the payments department. Then you have to phone the cancellations and ask for your card to be cancelled - the two departments cannot reconcile with each other. It can take up to 30 days to cancel your card. You must follow up to see if your card has been cancelled - they can't confirm that it will definitely be done.

RK

Rosaline K's update20 Nov 2018, 14:58

Reviewer Update

Finally after holding on for over an hour I got through to a consultant. This is what they don't tell customers and which I was told by the consultant. When making the final payment of each purchase you make on the card you must phone them and ask for a settlement figure and to close the purchase otherwise they will charge you an administration fee and then interest on the administration fee! To close your account is another hassle. First you have to email your proof of payment (even if its on debit order) to the payments department. Then you have to phone the cancellations and ask for your card to be cancelled - the two departments cannot reconcile with each other. It can take up to 30 days to cancel your card. You must follow up to see if your card has been cancelled - they can't confirm that it will definitely be done.

RCS's replyOfficial

21 Nov 2018, 15:56

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply21 Nov 2018, 15:56

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's replyOfficial

21 Nov 2018, 15:57

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply21 Nov 2018, 15:57

Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,
RCS CARDS

RK

Rosaline K's updateReviewer Update

21 Nov 2018, 21:14

I received a letter of cancellation. Having looked and the reviews here regarding accounts stating being closed and not. I'll see! According to the email sent to me. I am told in the terms and conditions you must ask for a settlement amount. It should then state that after each and every purchase on the last payment you are required to ask for a settlement amount in order not to incur costs. In fact I overpaid my account. When I asked to close the account I was asked to provide proof of payment beside the fact my account had been paid in full and I had paid the service fee and ithe interest charged after I had paid in full. You also need to note that in order to telephone RCS I had to hold on for over an hour! I have made a point and will continue to warn people and friends about RCS. It's actually more cost effective to get a credit card!

RK

Rosaline K's update21 Nov 2018, 21:14

Reviewer Update

I received a letter of cancellation. Having looked and the reviews here regarding accounts stating being closed and not. I'll see! According to the email sent to me. I am told in the terms and conditions you must ask for a settlement amount. It should then state that after each and every purchase on the last payment you are required to ask for a settlement amount in order not to incur costs. In fact I overpaid my account. When I asked to close the account I was asked to provide proof of payment beside the fact my account had been paid in full and I had paid the service fee and ithe interest charged after I had paid in full. You also need to note that in order to telephone RCS I had to hold on for over an hour! I have made a point and will continue to warn people and friends about RCS. It's actually more cost effective to get a credit card!

RCS's replyOfficial

23 Nov 2018, 09:33

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply23 Nov 2018, 09:33

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Struggling to Cancel RSC Card