Struggle to CLOSE RCS card AFTER settling it

Cancelling & closing my account / store card,

I am beyond upset with RCS as its is now becoming a hassle to close my account & cancel my card. NEVER again will I apply for any RCS card & will also advise my friends and family to stay away! Their customer care is terrible.

I called RCS and asked for a settlement which i paid on the very same day, sent proof of payment and asked them to close my account/store card. I called days later to ask if they have received the settlement account together with my request to close the account and they agreed. A week later they had a nerve of debiting money from my bank account and later told me to reverse as they had made a mistake. Three weeks later i still have not received my letter.

When I phoned RCS today to follow up if this has been done, the lady at RCS told me that I still owe money (R80) which is this months account monthly fee interests that JUST accumulated.

What is also upsetting is that nowhere on the RCS website is there any email, fax or details about the cancelling process. Its as if RCS does not want its customers to settle their debts.

I am very disappointed with RCS!