Struggle to close RCS card AFTER settling it

Cancelling & closing my account / store card,<br> <br> I am beyond upset with RCS as its is now becoming a hassle to close my account & cancel my card. NEVER again will I apply for any RCS card & will also advise my friends and family to stay away!<br> <br> I went to Game Festival Mall yesterday to get my settlement amount, paid the settlement amount and also requested my card & account to be closed. In the Game store, RCS requested the Game employee to make a copy of my license or ID & that I write a letter to confirm the closure of the card. I done this & the lady at Game faxed it to RCS.<br> <br> When I phoned RCS today to follow up if this has been done, the lady at RCS asked me what the fax number was that this was faxed from & the fax number that this was faxed to. How must I know this if this was sent from Game to RCS? The lady at Game also showed me the fax report to confirm the fax did go through successfully to RCS.<br> <br> What is also upsetting is that nowhere on the RCS website is there any email, fax or details about the cancelling process. Its as if RCS does not want its customers to settle their debts.<br> <br> I am very disappointed with RCS!