DTm
Dkz That's me
1 reviews | Active since Jun 2019
08 Jun 2019, 21:44
Stores do not accept the card!
I have phoned all the Bosch service centres in Durban and none of them accept the card, that goes for kwik-fit aswell. That's practically the only reason why I got this RCS card. I'm highly disappointed and honestly feel like closing this account due to the false advertising on the shopping network page. I hope this reaches the right person and this issue regarding Bosch and kwik-fit could get resolved.
Helpful (0)
Replies (6)0
Replies (6)RCS's replyOfficial
11 Jun 2019, 08:26Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply11 Jun 2019, 08:26
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
DTm
Dkz That's me's updateReviewer Update
11 Jun 2019, 12:53Negative, the issue has not been resolved. I phoned again and it's the same damn story. This is totally false advertising and I seriously suggest you remove Bosch and Kwik-fit, and I'm sure a list of other retailers aswell before you fool more customers. I'm utterly disappointed that this card doesn't offer what I expected, it's a shame. And instead of sending speady soft replies for the public, get back to me when you have something honest and solid to write.
DTm
Dkz That's me's update11 Jun 2019, 12:53
Reviewer Update
Negative, the issue has not been resolved. I phoned again and it's the same damn story. This is totally false advertising and I seriously suggest you remove Bosch and Kwik-fit, and I'm sure a list of other retailers aswell before you fool more customers. I'm utterly disappointed that this card doesn't offer what I expected, it's a shame. And instead of sending speady soft replies for the public, get back to me when you have something honest and solid to write.
RCS's replyOfficial
12 Jun 2019, 08:23Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply12 Jun 2019, 08:23
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
DTm
Dkz That's me's updateReviewer Update
13 Jun 2019, 16:56A big shout out to Prinesh from the Operations Department RCS. He's response to my email was honest and promt. I appreciate the effort taken to get through to me on my personal cell phone to discuss my issue further. He admitted that I was correct in my statement and went further to provide me with car service centres around my area that are associated with RCS. I must be honest and say that I did not for one moment expect my review to be taken seriously, but I must say that I'm satisfied with the effort and response. Don't think I'll be cutting up this card after all. Thanks again to Prishen and the RCS group. From a satisfied customer.
DTm
Dkz That's me's update13 Jun 2019, 16:56
Reviewer Update
A big shout out to Prinesh from the Operations Department RCS. He's response to my email was honest and promt. I appreciate the effort taken to get through to me on my personal cell phone to discuss my issue further. He admitted that I was correct in my statement and went further to provide me with car service centres around my area that are associated with RCS. I must be honest and say that I did not for one moment expect my review to be taken seriously, but I must say that I'm satisfied with the effort and response. Don't think I'll be cutting up this card after all. Thanks again to Prishen and the RCS group. From a satisfied customer.
RCS's replyOfficial
14 Jun 2019, 11:58“Thank you for taking the time to write your review and we appreciate your positive feedback”.
RCS's reply14 Jun 2019, 11:58
Official
“Thank you for taking the time to write your review and we appreciate your positive feedback”.
RCS's replyOfficial
14 Jun 2019, 11:59Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply14 Jun 2019, 11:59
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
