STORE ACCOUNT / RCS ONE BIG ??????

Pick n pay / Smart shopper call centre one big ???????? Smart shopper card went missing...

Went to pick n pay.... Got a "new" smart shopper card on the 23/08/2022

Phoned pick n pay / rcs to fix this.... The *********** ***** that helped me stopped the first card and told me to go back into pick n pay "shop" to be "verified" etc.

Went back to pick n pay in Aliwal North, 27/08/2022, in the MANAGERS Office I was told again by the *********** people at the "CALL CENTRE" that my card was fixed..... The *********** person told me that I will lose my smart shopper point and we used it on the 27/08/2022.

Went back to pick n pay 29/08/2022 and YET AGAIN big big problems.... The "credit account" is not linked.... When I phoned yet again PICK N PAY *********** smart shopper helpline ********** the useless people informed me that they could not verify me because my surname is not?????? The one associated with my Id number and they refuses to help me.....

When I phoned on the 23/08/2022 also they had an email account on their system that they pulled out of the air/hat that I never had in my life NOW it seems it is the same story with my surname..... HOW?????????

Asked pick n pay for help on their online site on the 29/08/2022.... Send about 10 messages and no one phoned me, or send an email.... NOTHING Also send the same message on facebook messenger to pick n pay ... and yet again NOTHING....

Also when I spoke to the *********** people at het CALL CENTR yesterday (29/08/2022) I asked to speak to a manager.... THE MANAGER WAS BUSY and I was told he/she would phone me back within an hour.... With a thread from my side if this was not done I would lay a complaint on hellopeter.... THIS WAS ALSO NOT DONE.... THE MANAGER DID NOT PHONE....

Is someone going to help me sort this mess out in this century??????

Question.... since my "credit account" is not linked ... can I stop paying???? Since your *********** employees messed up everything on the system and I cannot verify who I am with your bogus information on the system.....

PICK N PAY SAY RCS IS RESONSIBLE ... SO YOU MUST HELP .....