Stinking service from your ***** department- unreturned calls and unremoved blocks after verification as promised

Pathetic stinking service from the RCS ***** department. Called them 150 times since they decide to block my card for online purchases, did all the security checks and verifications time and again- sent my id copy and they confirmed that it was received. 2 people advised that the block was removed, tried purchasing, guess what it was still there- called them again and again still no help from them - emailed them - still no response. called them time and again - nope. Shame your service stinks to say the least.