Still waiting on RCS to unblock my card.

a couple of months ago I purchased a TV with my GAME/RCS card. Without a phone call, an SMS or any form of communication to warn me of impending action, RCS just blocked my card and sent me an SMS to notify me afterwards that my card has been blocked, all they said was that there were strange or ******* activities, all I did was purchase a television set. So now that I'm trying to get my card unblocked, because I want to use it for the festive season, I have contacted RCS to unblock my card, that was on the 24th of October, an agent did assist me and I e-mailed exactly what they asked for. I am still waiting for a response.