Still waiting for my e-mail to settle my account.

So on Monday afternoon I called to require a settlement amount, after much debate with the call center clown still waiting for my e-mail. And if there is changes to the credit act that says that I have to go to my bank and put a stop order in. Please ensure that clients are updated on this as that means the contract between the two parties have changed. Don't just tell me I have to go to the bank and go put a stop order in, don't rumble something off like a parrot and repeat without understanding the needs of a customer. I wouldn't refer a friend because clearly this person did not understand my needs nor did he get my e-mail right or else I would have received the information I required. I feel frustrated and angry at this current moment and I don't have any good thought to share about RCS Finance and how do I move on from this experience.