MC
Michael C

1 reviews | Active since Mar 2009

15 Jan 2017, 09:47

Still waiting for feedback

<p>Hi there</p> <p>I called in on 3 occasions to enquire about an increase on my RCS card limit. I was promised a call on 2 occasions to complete my request and have still not received a call. On the 3rd occasion this morning, a completely unprepared and unwilling to assist agent led me to this route on hellopeter. Can somebody from the credit limit increase department please contact me to confirm the outcome of my request. </p> <p>Thanks</p>

0
Replies (3)
RCS
RCS's reply16 Jan 2017, 11:58
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply16 Jan 2017, 12:22
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

MC
Michael C's update16 Jan 2017, 14:04
Reviewer Update

Thanks. I am happy with the call/follow up