1 reviews | Active since Jun 2016

09 Mar 2017, 15:49

Still waiting

<p>I've been trying to have a matter resolved since October/November last year. I've actually written a previous report (https://www.hellopeter.com/rcs/reviews/fighting-a-losing-battle-2- ********** )</p> <p> </p> <p>I've dealt with an *********** Iris Duburooy, email address - ********** <p>She admitted RCS was at fault when she called me and when I told her of my situation she said "People make mistakes too." She told me on the 24th Feb her manager Ryan Koff would call me on Monday 27th Feb. It's now the 9th March and still no call. I saw RCS also commented on my last review to say things have been resolved which is a load of bull.</p>

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Replies (2)
RCS
RCS's reply10 Mar 2017, 10:58
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply16 Mar 2017, 16:52
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,