Still no refund
On the 11th of September I posted a review around the fact that despite my personal loan having been settled, a debit order still went off. I tried calling and eventually resorted to that review. I got called a day later. They told me a refund will be processed on Wednesday, 13 September, which will reflect in my account 48 hours later, which would've been Friday 15 September. It's now Monday, 18 September and still no refund. This is spoiling the whole experience I've had with RCS in the past. I need this sorted out.
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RCS's replyOfficial
18 Sept 2023, 07:33 Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
RCS's reply18 Sept 2023, 07:33
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
RCS's replyOfficial
18 Sept 2023, 09:29Dear Debbie, thanks again for being in contact and for your patience. We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
RCS's reply18 Sept 2023, 09:29
Official
Dear Debbie, thanks again for being in contact and for your patience. We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.