Still charged an installment even though there was ***** on my account

On 17 Nov 2021, I settled my account in full and send a letter to RCS to close the account.

On 19 Nov 2021, two ********** transactions of R250 each were charged to my account. I immediately picked it up and then sent a completed form to their ***** department by 22 Nov 2021.

Lo and behold, I get an account from RCS still where I must pay the monthly installment on these ********** purchases, PLUS monthly account fee, PLUS insurance fee on the amount.

Why must I pay a monthly fee if I settled the account and ask that it was closed? And why must I pay an installment on something which RCS clearly acknowledge was ***** due to a data leak?

This is DISHONEST business and I refuse to pay this.

I have been on the line with RCS multiple times and the line keeps on cutting off mid-call. Everytime I have to start over.

You guys think this is just one small customer moaning - well, it is MY credit record on the line if I refuse to pay this.

And RCS is the guilty party for getting our information leaked - however it happened, you (or your service provider) did not have the necessary security in place to avoid it. Your customer can actually claim against you for this... But you are trying to keep it hush-hush.

I expect a full response and solution to my account on an immediate basis.