*****ING

I am so upset with the service i have been getting from RCS group. End of Jan, before debit orders were to go off I paid my Game account in full, however you guys still debited my bank account. I then requested to get refunded from you guys, after speaking to a FEW consultants, I got put through to Arshad, who got them to refund me. But, when I saw the money come in, you guys decided to refund me the amount on my game account after you took the service fee, instead of refunding me the amount you deducted off my bank account. I find this a slap in the face.

I then questioned this with Arshad on Wednesday the 28/03/2018, who said he would provide me feedback, which he didnt. Thursday, I spoke to Nicky, who then spoke to her manager and advised that Arshad, will give me feedback either Saturday/Monday, which never happened. I now phoned today and was told that Game would not be refunding the full amount due to service fee being deducted and that there was nothing more they can do for me. I call this *****ING, and I will be taking this further.