AA
Angel A

1 reviews | Active since Oct 2020

02 Oct 2020, 02:57

Stay far away from RCS!!!

I payed off and settled my RCS credit card account on the 6th of April. Almost 7months later they're still failing to update my information on the ITC according to my credit record I still owe RCS I've been calling them for months now they run back and forth always asking me to email the clearance letter to them of which I email week in week out without any assistance I literally email my clearance letter every other week. These people are *********** how can they fail to update a settled account for over 6months? The customer service is terribly disgusting. They're quick to list a default but slow to update or remove it after your payments. For your peace of mind and a clean credit score in future stay away from anything that has an RCS logo. They have zero respect or whatsoever for their clients.

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Replies (3)
AA
Angel A's update02 Oct 2020, 02:59
Reviewer Update
They even have a nerve to call me and sms me to tell me I must pay my account when I had settled it long ago.
RCS
RCS's reply02 Oct 2020, 07:59
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

AA
Angel A's update06 Oct 2020, 23:50
Reviewer Update
How much more money should one waste calling or emailing your unhelpful customer service? Your "further assistance" is gonna take another 6months while our credit records are compromised??? How hard is it to attend a matter if all required documents were submitted as requested? What kind of financial institution fails to track payments and clear and update accounts when other financial institutions do it without the customers request? It's our legal right to have our accounts updated after closing them or paying them off and now this right has been violated for over 6months now.