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Makalo M
1 reviews | Active since Dec 2010
09 Feb 2023, 09:52
Stay away from RCS, they work with ********
After having been with RCS for several years using the Builders credit card. On 19 December my card was **********ly used to make a purchase I had no knowledge of. Upon realizing my card was now suspended, I made contact with their ***** department for investigation, they requested I get a Sim swop report from my cell phone service provider, which I did and gave it to them. They didn't get back to me, until I made a follow up email. Now they tell me they don't see my number on the report, of which is a lie. I hate this company and wish to advice anyone wishing to take their products not to.
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Replies (3)0
Replies (3)RCS's replyOfficial
13 Feb 2023, 08:51Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply13 Feb 2023, 08:51
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
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Makalo M's updateReviewer Update
20 Feb 2023, 12:29They are always telling me the same line, "We have escalated your complaint"! And they never do anything about it. I have made another follow up after being assured by an agent that this matter will be resolved in 3days. When I called them a week later, they are telling me the same thing. We have escalated your complaint...
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Makalo M's update20 Feb 2023, 12:29
Reviewer Update
They are always telling me the same line, "We have escalated your complaint"! And they never do anything about it. I have made another follow up after being assured by an agent that this matter will be resolved in 3days. When I called them a week later, they are telling me the same thing. We have escalated your complaint...
RCS's replyOfficial
22 Feb 2023, 09:25Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply22 Feb 2023, 09:25
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
