STAY AWAY FROM RCS - NO SERVICE DELIVERY THE CALL CENTRE IS LIKE A MAIZE YOU CANNOT GET OUT OF

i had a Contempo store card for a long time. mid June 2020 my outstanding balance was R989.33 and i paid R990 and then sent a mail to instruct them to close this account. THIS NEVER HAPPENED. i kept on getting statements, with accrued fees etc, and to date 15/10/2020 and weekly phone calls to their call centre, explaining my story - yes, they see the payment, No the account is still open - we will escalate and get back to you.....the account has still not been closed. a new balance has been run up from their side - costs only.. for R107.22 - and i am so tired of not getting anywhere, that i paid that now and AGAIN asked for my account to be closed... still waiting...