STAY AWAY from RCS loans

Took out a R250k loan beginning of this year with RCS. On the 26th of June R243k was paid in to their account to settle the loan and the debit order also went off as it was too late to cancel this. Sent through the proof of payment to their payment department requesting to close to the account and refund the necessary credit on the 2nd of July. Received an email from them on 5th asking for the payment details, which was on the original email with the attachment that I sent. Rep**** stipulating al the relevant details in the email, as it seems they didn't even bother to open the attachment, and attached proof of payment again which was initially sent.

Phoned now on the 12th of July and the money has still not been allocated to my account whilst interest is being charged every day. Their turn around time is 7 to 14 days which in my opinion is up. The call centre attendant said that the turnaround time only started when I rep**** with which I don't agree with as I sent the original mail with all the relevant details on the 2nd already.

They are obviously trying to stall for as much as possible time so that they drag more money out of a person as interest is charged.

It isn't that difficult to trace a deposit when you have the date and the amount, especially such a large amount, is paid into an account.

They are extremely *********** and unwilling to help, especially the call centre agent that I dealt with - very unprofessional and will never make use of RCS ever again. STAY AWAY !!!