Stay Away from RCS Funeral policies

This is a 4th hello Peter complaint. It has been almost 2 months dealing with this query with RCS funeral plan. They seem not to prioritise their client. Every time I call I am told this is being finalised and I have been doing alot of back and forth with them for most 2 months. There is no communication. I always have to follow up with a call and I was told this will be finalised next week but I am slo told it is at finalisation. Monday I was told it will be finalised in four days now they say a week. I have lost hope in having this resolved at this point. I have never in my life have come across this kind of bad service.