STAY AWAY FROM RCS, DAY LIGHT ******S!!!!!!!!!

I settled the CTM account back in March and requested the account to be closed, I received an acknowledgement of my request via email has been received, in April I send an email to check if the account is closed NO REPLY, in May I get an SMS that I owe R170.00, send another email to was going on, again NO REPLY, in June I started to receive calls from collection department now the amount is R400 explained to each and every consultant that I requested this account to be closed and everytime they tell me they will escalate the matter to head office, the very same head office that does not reply to my mails. I have send emails to numerous email addresses NON OF THEM REP**** Do this people know how much stress they are causing us I just want this account to be closed