1 reviews | Active since Mar 2016
STAY AWAY FROM RCS!! #******
After reading all the negative reviews on RCS not responding to accounts closures, I decided to settle my own since I was getting deductions I didn’t understand and ask for it to be closed. Guess what? I’m now having the same issue as everyone else. Meaning it’s not a mistake, they delay the closures on purpose and we need to report this!
After emailing your proof of payment on the settlement amount you get an auto generated email that says you’ll receive feedback in 48 hours.. but you won’t. I then called after not receiving the feedback and the consultant told me the account wasn’t closed but he can close it on the call, said it would take 36 days but I would get a paid up letter within 48 hours. Did I get the letter? No!
There’s just no way everyone can complain about the same issue. No way!
RCS I WANT MY ACCOUNT CLOSED! Will look into where to report this and will also get legal advice from my lawyer! But if you’re reading this and considering getting the account, please STAY AWAY!
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
I was told it’s a service fee. He then reversed it and said I would receive the paid up letter later today after the reversal was successful. Did I? NO!
Called again later in the evening and by luck spoke to Hershel again. He sounded surprised that I hadn’t received it and told me the person responsible had already left and I would need to request for a call back and ask about it tomorrow.
I seriously regret opening this store card!
I was told it’s a service fee. He then reversed it and said I would receive the paid up letter later today after the reversal was successful. Did I? NO!
Called again later in the evening and by luck spoke to Hershel again. He sounded surprised that I hadn’t received it and told me the person responsible had already left and I would need to request for a call back and ask about it tomorrow.
I seriously regret opening this store card!
Got an email asking for my ID number and an hour later the letter was sent.
Thank you for the assistance Romario.
Got an email asking for my ID number and an hour later the letter was sent.
Thank you for the assistance Romario.