vP
vania P

1 reviews | Active since Mar 2019

17 May 2024, 14:56

STAY AWAY FROM RCS CREDIT ON PICK PAY

I WOULD LIKE TO WARN EVERY PERSON CONSIDERING OPENING AN ACCOUNT. RCS GRANTS THE ACCOUNT, YOU CAN BUY ON YOUR PICK PAY CARD. MY PAYMENTS ARE MADE NO LATER THAN THEN 26TH OF EACH MONTH. FOR LAST 2 YEARS I HAVE CONSTANTLY HAVE HAD TO CALL THEM BEG THEM EMAIL THEM SOMETIMES (AND YES I HAVE PROOF) UP TO 35 MAILS IN A WEEK AND STILL HAVE NO RESPONSE. I ATTACH MY POP PAID AND IT NEVER GETS UPDATED. THEY ALSO DONT REVERSE THE FEES FOR NON PAYMENT ON YOUR ACCOUNT. I AM NOW CONVINCED THAT THEY DO DO THIS ON PURPOSE SO THAT THEY CAN GET MORE MONEY FROM THE CONSUMER. I CALLED YESTERDAY THE NUMBER ********** AND SPOKEN TO ALLISON. BOY - YOU NEVER HEARD OR BELIEVE THAT THIS TYPE OF SERVICE EXISTS. SHE WAS EATING AND TALKING TO PEOPLE AROUND ME. I CONFIRMED WITH HER THAT MY STATEMENT MONTH TWO STILL REFLECTS 2 MONTHS IN ARREARS AND THAT I SENT MY POP IN TOTAL INCLUDING YESTERDAY 27 TIMES, I SENT THIS TO RCS EMAILS AS WELL AS PICK PAY. I CALLED AN AMOUNT OF 36 TIMES AND INCLUDED MY PROOF OF THIS. I HAVE NOW TODAY GIVEN UP ON SORTING THIS OUT AND OPTING FOR LEGAL ROUTE. MY ACCOUNT IS VERY LITTLE OUTSTANDING BUT THIS HAS HAD MAJOR AFFECT ON MY CREDIT SCORE, MY TIME UTILISED TO SORT THIS OUT MY CALLS MADE... I AM NOW DEMANDING TO BE REIMBURSED FOR THIS TOO. AS CONSUMER I CALL SEND MY POP. ALLISON WAS RUDE MAKING JOKES WITH HER FRIENDS AROUND HER WHILE ON THE PHONE, SHE WAS EATING IN MY EAR AND AFTER EXPLAINING TO HER MY FRUSTRATION AND WHY THEY NOT UPDATING MY ACCOUNT, SHE SIMPLY SAID "MAM JUST KEEP SENDING IT, SOMEHOW SOMEONE WILL OPEN YOU EMAIL AND UPDATE IT" ALLISON - IT BEEN 2 MONTHS I URGE NO ONE TO GO VIA PICK PAY ACCOUN DIVISION WHICH IS RCS. THEY DONT CARE. I AM CONVINCED THEY DO THIS ON PURPOSE. MY PAYMENT IS ONLY R100 SO FOR THEM NOT TO ALLOCATE THIS PAYMENT IS EASY THEY GET TO CHARGE ME EXTRA 44.00 INTEREST. HOW COME OTHER MONTHS PAYMENT BEEN ALLOCATED AND SOME MONTH ALL OF A SUDDEN THEY CAN NOT SEE THE PAYMENT, SAME ACCOUNT NR AND REFF NR USED... PLEASE STAY AWAY FROM THESE IDIOTS THEY ARE *****S, THEIR STAFF NOT TRAINED, NOT EQUIPED TO DEAL WITH QUERIES. THEIR MANAGMENT TAKE NO INTEREST... WE GOING LEGAL NOT JUST TO RECTIFY BUT I WILL BE RE-IMBURSED FOR MY TIME MONEY AND CALLS MADE TO THEIR UNQUALIFIED STAFF... STAY AWAY FROM PICK PAY ACCOUNTS CARD AND RCS- ANY LOANS GRANTED BY THEM.. STAY AWAY.... IT WILL COST YOU MORE THAN THE NORMAL PAYMENT.

THEY ALSO REPLY IN HELLO PETER IN PRIVATE STATING THAT YOU MUST CONTACT THE FOLLOWING NR AND EMAIL... HELOOOOOOOO!!!!! BEEN DONE MORE THAN 38 TIMES

0
Replies (1)
RCS
RCS's reply17 May 2024, 15:00
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group