KC
Kgothatso C
1 reviews | Active since Oct 2017
05 Nov 2019, 19:10
STAY AWAY FROM RCS
It has been 4 weeks since I was approved for my credit card and I still haven't received it.
I called multiple times to check they told me that a printing error happened and they had to print me a new card. I told them I want to cancel the card as I didn't need it anymore.
They told me I would need to pay initiation fee. I HAVE NOT EVEN RECEIVED THE CARD.
On top of that they have charged me a replacement fee of the ***** up they made on a CARD I HAVE NOT RECIEVED!.
I'm a R300 in the hole for an Account I haven't used. I basically owe them money for allowing them to give me the worst service in history.
You are going to regret dealing with them.
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Replies (2)
RCS's replyOfficial
06 Nov 2019, 09:09Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 Nov 2019, 09:09
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
06 Nov 2019, 12:48Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS
RCS's reply06 Nov 2019, 12:48
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS