STAY AWAY FROM RCS

I have had a query outstanding with RCS since 2 August 2019. I have been in communication with numerous consultants from various departments regarding the query at hand with non-existent to very little assistance. No one at your contact centre ever follows up on queries, your own SLAs are not adhered to by your own employees, superiors/managers seem to either, never be around to handle escalations or never know how to effectively assist me.

I am absolutely appalled at the sub-standard service I have received from a financial services provider such as yours. For the first in all my years dealing with a financial services provider have I ever been asked to provide a client's bank statement, further to a proof of payment when attempting to verify the payment. Is this even a legal requirement? Nonetheless, because I am desperate to have this matter resolved, I requested this requirement from my client and sent it to your consultants. I have received no feedback about how far along the query resolution this is. After insisting on being given telephone numbers to contact the teams to which my query has been escalated, managers either are reluctant or don't know and eventually, when I push long enough it would seem a random number is given just to get me off the phone.

I want access to my money immediately after which I will close this account because I have never experienced such disregard, disrespect, and disdain any one company can have for their clients. I have seen numerous complaints from clients of yours that are as frustrated as I am because of the sheer lack of accountability and responsibility your employees have proudly illustrated. Now, I am not sure if this is the true nature of your organization or a few rotten lot but either way, I do not care to find out as more than a bitter taste has been left in my mouth from my experiences with RCS.

I am now consulting with a representative at the financial ombudsman as well as a legal representative on a way to hold RCS to account for this poorly managed situation, which, if you care to Google will show is not an isolated one.

As much as I hope not to engage in an even longer drawn out battle with RCS on this query, I am more than willing to do so because it seems you do not appreciate and respect your clients at a very basic human level and you may need to be reminded of who exactly keeps you in business.