CP
Cornel P

1 reviews | Active since Nov 2011

06 Feb 2019, 07:20

Stay Away from RCS

It seems to be impossible to settle and close a RCS account... Unbelievable, we've been trying from December, and they just keep charging interest and fees, and we pay and pay and pay.

The call center is useless and rude, no one can help us. All we want to do is settle and close the account... We paid it up in full in December, asked for it to be closed but was hit with another debit order now.... called them, got a settlement amount AGAIN, paid it, called again and the amount changed AGAIN and now they want more.

Immoral and disrespectful business practice... Problem still not solved, no idea what to do... I guess next month we'll just pay again for their incompetence....

I've cancelled the debit order, and if they dare mess up my credit record...

0
Replies (2)
RCS
RCS's reply07 Feb 2019, 15:01
Official
Good day 
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind RegardsRCS Group
RCS
RCS's reply14 Feb 2019, 13:25
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS