AM
Ashley M

1 reviews | Active since Mar 2018

18 Apr 2018, 09:28

Stay away from Cotton On, Cape Union Mart and RCS

Month 5 and still no resolution to my problem. I have been trying to close my account as I had a credit balance which they were charging me for!! Yes a credit balance and I was being charged for this. After repeated emails, re-submission of all my personal information this has still not been done. They do not care or give a toss about after care service.

0
Replies (3)
RCS
RCS's reply18 Apr 2018, 10:50
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply18 Apr 2018, 11:38
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

AM
Ashley M's update18 Apr 2018, 15:35
Reviewer Update
I have done both of the suggestions above, repeatedly. Over a 5 month period.