LM
Lee-Ann Maasdorp
1 reviews | Active since Dec 2017
07 Apr 2021, 15:09
Statements
Jet I have to say you are really desperate, last month my friend requested assistance in drafting a email requesting her account stantment She has been to your branch She has called you Yet there is no feedback with why she does not have statements for March 2020 untill Nov 2020 During this time she made cellphone payments yet her balance has not reduced She has not used her account since prior Covid 19 Now she refuse to pay with statements Your staff is calling her requesting payment My dear I'm refering her to the ombudsman
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RCS's replyOfficial
07 Apr 2021, 15:58Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply07 Apr 2021, 15:58
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group