MM
Mandy M
1 reviews | Active since Mar 2015
14 May 2018, 11:08
Statement via sms
I have been receiving my accounts via sms on my cellphone. I never requested this, nor do they ever download, so basically I have no idea what it is that I owe, nor can I see a balance! I feel that my account should revert to being emailed so that I am able to keep a better check on things, as right now I don't have a clue! I will appreciate a response and a solution to this query as I find it totally frustrating and annoying, even when I try to open or download statement on the web it doesn’t open. Awaiting your response....a practical one please! Thanks
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Replies (2)
RCS's replyOfficial
15 May 2018, 10:35Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply15 May 2018, 10:35
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
22 May 2018, 12:18Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply22 May 2018, 12:18
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,