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darren S

1 reviews | Active since Nov 2020

17 Nov 2020, 08:45

Speechless

Still no call to correct the issue after numerous emails. payments still d not reflect and my trans union still not updated. I have escalated to the consumer Ombud. It is pretty easy to pick up a phone and call your clients- very disappointing

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Replies (4)
RCS
RCS's reply17 Nov 2020, 08:55
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


dS
darren S's update17 Nov 2020, 09:50
Reviewer Update
Holding for 15 minutes now waiting to speak to a manager and then they hang up! Great guys, well done!! also i am getting ignored on you social media platform.

dS
darren S's update17 Nov 2020, 09:54
Reviewer Update
Still no answer on your social media platform i am just being ignored!! I am referring this to the Ombud! I am sick of this

RCS
RCS's reply26 Nov 2020, 14:15
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS