FG
Francois G

1 reviews | Active since Dec 2011

17 Mar 2015, 09:25

SPAM CALLS TO INCORRECT NUMBER

Lets see if this will be sorted out now!!!<br> <br> My wife is paying off her personal loan and it seems that as the outstanding amount is almost settled, it is sales season.<br> <br> So we get a call every second day. The problem is:<br> <br> 1. These idiots phone me, instead of my wife. Even though I informed them.<br> 2. The one arrogant woman literally put the phone down in my ear once, conveniently there is apparently no call log to see who was calling me. Something I do not believe as I know how stats in a Call Centre is managed. <br> 3. My wife told them that she is not interested and confirmed her correct number, yet 2 days later and we are back to square 1.....\can we speak to mrs Gantz...<br> <br> I suggest this gets sorted out. Train your staff on how to speak to clients

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Replies (1)
RCS
RCS's reply17 Mar 2015, 09:32
Official
Hello e762447,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group