SOMETHING SUSPICIOUS ABOUT HOW THEY HANDLE ***** INVESTIGATIONS

My mom made sure to pay up her account when she retired. Over a year later, there was suspicious activity on her account. She telephonically requested the purchase to be rejected and her card/account to be blocked, she got confirmation sms stating same. Eventually the suspicious transaction was successful.

RCS now claims we were not in contact with them, so I guess it was the holy ghost that blocked our account. Now they say my mom is liable and must pay the almost R50 000.

We have requested our telephone records and a detailed report to be sent to us. We received neither. It's been months!!!!