Slow Service

I often heard complaints about the terrible and slow service that is received from RCS. I never hoped to be a customer of RCS until I had no choice when my Edgar's account was handed over to RCS. It's sad that the Edgar's store has no control over their customers accounts and we as customers need to constantly email RCS for a query. I did a return at Edgar's Stanger on the 24th October 2020 to the value of R399.99 and received an email at the end of the month stating I got a balance to pay. I then went to the store on 13th November 2020 to query this and I was told I need to email RCS at edg******* which I emailed on the 13th November 2020. I tried calling RCS on the 16th November and waited for 11 minutes for the call to be answered and I was told I need to call merchant services on *** which then said the dialed number is not in service. On the 19th November I contacted RCS and I was then given the email address for Merchant services. I was told to send my details as well as a copy of my ID and told this whole process should take 48 hours. So I sent the email with the required information and received an email on the 24th November requesting the same information that was initially given. I rep**** giving the information once again on the 24th of November. 10 days later on the 05 December I went to the store and my balance is still the same. I currently don't have any other accounts and have been a loyal customer to Edgars for the past 5 years without my account going into arrears. This amount of R399.99 needs to be removed from my account because I am not willing to pay for sometihing that has been returned almost 2 months ago. Your customers should be valued and assisted promptly.