LH
Leandri H
1 reviews | Active since Sept 2024
12 Sept 2024, 13:01
Slow responses on Refunds and slow work ethic
They are so slow in their refund process. I have stated multiple times when I fell behind on one month of payment just to deduct the amount that I was behind on and the current month. They went and double debited my account I've been struggling with getting my money back for 1 week and 4days only after speaking to the correct consultant on 11/09/2024 and emailed again on 11/09/2024 at 13h00 some movement has happened but might I add the movement only started happening today 12/09/2024 which is actually not good service at all. Now I must wait 7 to 14 days to get my refund but RCS is quick to take the money. IT'S NOT ON.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
12 Sept 2024, 13:28Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply12 Sept 2024, 13:28
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
LH
Leandri H's updateReviewer Update
12 Sept 2024, 16:46At 7:18 this morning (12/09/2024), I received an automated reply. However, your consultants only bothered to contact me at 15:54, which has unnecessarily delayed the refund process even further. This is now the 11th day since my initial request, and frankly, this level of service is unacceptable.
I expect this matter to be resolved immediately. Your repeated delays and lack of urgency in handling a simple refund are completely unprofessional. Please rectify this without any further excuses or postponements
I expect this matter to be resolved immediately. Your repeated delays and lack of urgency in handling a simple refund are completely unprofessional. Please rectify this without any further excuses or postponements
LH
Leandri H's update12 Sept 2024, 16:46
Reviewer Update
At 7:18 this morning (12/09/2024), I received an automated reply. However, your consultants only bothered to contact me at 15:54, which has unnecessarily delayed the refund process even further. This is now the 11th day since my initial request, and frankly, this level of service is unacceptable.
I expect this matter to be resolved immediately. Your repeated delays and lack of urgency in handling a simple refund are completely unprofessional. Please rectify this without any further excuses or postponements
I expect this matter to be resolved immediately. Your repeated delays and lack of urgency in handling a simple refund are completely unprofessional. Please rectify this without any further excuses or postponements
RCS's replyOfficial
12 Sept 2024, 17:13Hi Leandri, thank you for taking my call, your enquiry is being attended to.
RCS's reply12 Sept 2024, 17:13
Official
Hi Leandri, thank you for taking my call, your enquiry is being attended to.