JS
Jaco S
1 reviews | Active since Jul 2011
22 Sept 2023, 11:52
SLOOOWWWWW responses, broken systems
Good day
Why does email responses take 2 weeks on average? It is going to take a millennium to resolve my issues at this pace!!! And NO, I do not want to call you, you are just wasting my time with authentication, not to use the info so when I talk to a consultant, I have to give them the same info again and again, in one call! Upgrade your system to seamlessly transfer between divisions!!!
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
22 Sept 2023, 12:44Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's reply22 Sept 2023, 12:44
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's replyOfficial
22 Sept 2023, 13:32Hi Jaco . My name is Victor. I'm sorry that you have not been assisted sooner. Let me look into this for you .
RCS's reply22 Sept 2023, 13:32
Official
Hi Jaco . My name is Victor. I'm sorry that you have not been assisted sooner. Let me look into this for you .
RCS's replyOfficial
22 Sept 2023, 14:19Hi Jaco. I am sorry that I was unable to resolve your complaint and would like to encourage you you to please consider rating the service I provided you on this platform.
RCS's reply22 Sept 2023, 14:19
Official
Hi Jaco. I am sorry that I was unable to resolve your complaint and would like to encourage you you to please consider rating the service I provided you on this platform.
JS
Jaco S's updateReviewer Update
22 Sept 2023, 14:22Good day Victor, your service was immaculate! I really appreciate your effort and very prompt responses and keeping me up to date with the latest. As for RCS.... I will continue to pay this account up and close it.
JS
Jaco S's update22 Sept 2023, 14:22
Reviewer Update
Good day Victor, your service was immaculate! I really appreciate your effort and very prompt responses and keeping me up to date with the latest. As for RCS.... I will continue to pay this account up and close it.
RCS's replyOfficial
26 Sept 2023, 13:05Good day,
Thank you for your feedback.
Kind Regards,
RCS Group
Thank you for your feedback.
Kind Regards,
RCS Group
RCS's reply26 Sept 2023, 13:05
Official
Good day,
Thank you for your feedback.
Kind Regards,
RCS Group
Thank you for your feedback.
Kind Regards,
RCS Group