Slacking RCS

I have never in my entire life known a company to debit a customer via debit order and still expect the customer to wait 5 WORKING days for the amount RCS DEBITED from my account. This is a new way of payment for me as its very unsatisfying, I'm really confused how RCS's accounts department works as they seem to be forever on holiday or on leave. When a customer call in, the agents are extremely bobmastic and think that they are better than the customer and can advise the customer what ever they feel is best, then why can the agents never have the answers the customer has questions to? This is not the first time RCS has done its a frankly I'm getting really sick of you people. Ithink once my account is fully paid up, I'm cutting my card up and celebrating never to shop by you guys again, I'm going to have a ceremony while destroying my card as i have had enough. 2020 was a new low for humankind, but RCS takes the cake and donnerse cherry tooo. Wake up RCS, you have a National Consumers Act to keep happy.