Skelton staff LOL

Item: RCS
Rating: 1
Author: Nico L

Been trying to get through to your call center for 3 weeks... 3 weeks, numerous phone calls every week ranging from 5-10minute holding times with no answer. Same time there is discrepancies on my account that can not be resolved which is affecting my credit report, do i need to open the 4th complaint against RCS at the NCR to get assistance? Please have someone call me asap.

Helpful (0)

Replies (4)

RCS's replyOfficial

17 Jul 2019, 14:18

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply17 Jul 2019, 14:18

Official

Nico L's updateReviewer Update

17 Jul 2019, 14:27

Hi,

Thank you for the prompt response,

I would gladly contact them, if they would actually answer.

Kind regards,

Nico L's update17 Jul 2019, 14:27

Reviewer Update

Hi,

Thank you for the prompt response,

I would gladly contact them, if they would actually answer.

Kind regards,

Nico L's updateReviewer Update

17 Jul 2019, 15:26

Hi,

I was busy on another call as its working hours, you may contact me between now and 4pm.

Thanks you

Nico L's update17 Jul 2019, 15:26

Reviewer Update

Hi,

I was busy on another call as its working hours, you may contact me between now and 4pm.

Thanks you

RCS's replyOfficial

22 Jul 2019, 16:14

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply22 Jul 2019, 16:14

Official