iF
irmgard F

1 reviews | Active since Aug 2012

13 Mar 2018, 16:10

***** Gedagtes

I recently had a loan settled with RCS. The bank requested a settlement letter which was emailed to the bank and then settled in the amount of R14 276.75. I now receive another email and statement saying I owe them R431.25. On the statement sent, It now shows the balance due was R14 527.47, a short payment of R250.72 Now they add more interest and taxes, increasing it to R431.25 Please note that I will not pay this money as you advised the bank that was the settlement and paid as per your instruction. Get your facts straight. Who ever the Manager/ CEO or whoever is, I will send the settlement letter as received from your institution. Please sort this out and note that I do not owe you any money.

0
Replies (3)
RCS
RCS's reply16 Mar 2018, 12:43
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply18 Mar 2018, 13:32
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

iF
irmgard F's update07 May 2018, 11:34
Reviewer Update
And yet again my account was debited. Please refund me. Thanks