1 reviews | Active since Nov 2016

29 Dec 2021, 20:44

Since RCS took over Edgars this place has gone down the drain.

Since RCS Took over the books for Edgars, I've had numerous issues. regardless of me purchasing and paying the full amount every month end. i.e purchase on the 10th for say R2000.00 and on pay day I pay the full amount outstanding...i.e R2000.00. Since November 2021 my account has been locked - don't know the reason, frankly don't care as I know I am not in the wrong. so Edgars staff try to assist me in November and said I need to do 3 signatures they will e-mail and then call RCS....Now on the 28th of December I was under the impression it was resolved. So I proceeded to go to Edgars East Rand Mall just to find out my account is still blocked. So here to RCS and their whole system - kindly take my Edgar's account and shove it up your.....well you get the picture. You obviously don't want my money... and guess what there are millions of other shops competing if not better than you - I suppose I might as well go to Markhams or Truworths MAN, that sounds like a better alternative to anything that RCS touches.

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Replies (1)
RCS
RCS's reply30 Dec 2021, 13:24
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group