Shoddy service

In 2017 (18/05/2017) I sent an email requesting the closure of my account. 2 months later I received a call to advise me that I have full credit on my account. It had never been closed.

In 2018, I called and asked for the settlement amount which I was advised of and paid on the day, 25/04/2018. The closure date that I was given was 12/05/2018. I had to call in twice to finally receive my pending closure date.

On 14/05/2018, I called in to follow up on the closure of my account where I was then told that it will not be happening due to my account being R5.76 over the settlement amount. The settlement amount that was advised by one of their agents. Now I must wait until 12/06/2018 for the account to get closed as the amount will be reversed first then closure can commence.

The pending closure letter that the last agent had said I would receive with in 24hrs has yet to arrive. It is ten days later.