SHOCKING SERVICE!!!!

Leaving a 1-star review only because there's no option for 0. I called your agents at the Edgars division, the first lady I spoke to said I was in the wrong department. She proceeded to put me through to what she referred to as "customer service" my experience there was AWFUL. Lusanda told me under no uncertain terms that she cannot assist me until I confirm the day I made the last payment on my account, which is almost two months ago. This is after spending a long time jumping your USELESS IVR loop. She then transferred to Jerome who also told me he doesn't know what I'm talking about and had to explain my predicament once again that my account is paid up and I'm still receiving statements from Edgars saying I'm owing when I was assured by RCS that my account is "marked" for closure. Your people have no idea what they are doing and are blatantly refusing to assist when you eventually get through to them after holding for hours on end.