Shocking Service -

I have phoned RCS for the last 4months speaking to different people who keep on promising to phone me back to correct the term arrangement from 24 to 18month. I originally took out an agreement for 18months but the agent loaded it incorrectly and have been incorrectly debiting my account against the wrong agreement which is breech of Contract. I have just phoned them again and have been on hold for over 20mins with no response. Quick to give people agreements and credit but have no interest in correcting their mistakes. I will be blocking the debit order going forward until this has be resolved and the correct amount is going to be debited off my account.